General information on ConnectWise Manage integration can be found in online help.
Enabling and disabling tracing
You may have to save traces of Kaspersky Security Integration with Tigerpaw, for example, if you contact Technical Support and they ask you to provide the traces for diagnostics and troubleshooting. It is recommended to disable tracing when the issue is resolved, as tracing requires additional resources and additional memory to store trace files. It is also recommended to r
If there are many outdated entries in Executable files list in computer's properties or on a server, there is a way to bring it up-to-date.
Step-by-step guide
There is a hidden Actualization task that runs at the end of the Inventory task. To use this functionality and quickly update the list of executables, do the following:
Create an Inventory task
Set Inventory scope to either empty or very small folder
Run it
Since the scope of work is small, th
General information on ConnectWise Automate integration can be found in online help.
LabTech service logs
You can access service logs on a LabTech server by launching LabTech Control Center and then navigating to Dashboard → Management → Service Logs. Then select Go To Computer and select LabTech server.
To view diagnostic info for managed client hosts you should first refresh the information by clicking Commands → LabTech →Send LabTech Error Log. On both LabTech servers and
You can set and run PLC Project Integrity Check task in KICS4Nodes console. But it is not clear how to add PLC projects into the task settings in the KSC Console.
Before PLC Project Integrity Check task setting the PLC Project Investigation task should be successfully executed.
Step-by-step guide
Go to the KICS4Nodes policy -> Properties -> Logs and Notifications -> Interaction with Administration Server | Settings.
Enable Versions of PLC projects op
Description and cautions
You may experience low time to live value set in ICMP network packets sent by klnagents.
The following can be seen in wire shark traffic dump:
Explanation:
There are two modes of distribution point search:
0 - search of the nearest DP using a tool similar to traceroute. It generates a number of ICMP packets to find out the neatest route to DP - this is the default mode.
1 - selection of random DP without sending such amount of ICMP p
Problem
Sometimes it is necessary to replace the KSN proxy address in products like KSWS, KESS or KES after restoring KSC from backup or when Server moved to new Hardware.
Unfortunately, there are no settings in the policy for this.
Solution
The corresponding option can be found in the properties of Installation packages node in KSC.
See the effects of changing this value:
Note that after changing these settings, you must also rebuil
This info applies to KSC12-14.2.
Web Console port can be changed from default port 8080 to 443 or any other port not occupied by the operating system or a third-party application.
1. Open file "C:\Program Files\Kaspersky Lab\Kaspersky Security Center Web Console\server\config.json" with any text editor and type the port you would like to use instead of 8080:
2. Restart all Kaspersky Security Center Web Console services via services.msc to apply changes.
Advice and Solutions (Forum Knowledgebase) Disclaimer. Read before using materials.
0 - Update completed successfully
1 - All files are up-to-date (No available updates)
Result codes depending on OS type:
Windows
Linux(FreeBSD)
Return code description
-1
255
Co
To troubleshoot SNMP functionality in KSC specific traces should be collected.
Step-by-step guide
To collect traces:
Download archive
Use trace-5-snmpagt.reg to start trace
Reproduce the issue
Use trace-off-snmpagt.reg to stop trace
Archive files and send to Kaspersky Support.
If you are using the MMC console with different servers, you may want to keep a list of configured servers after upgrading to a new version. Fortunately, this is possible.
Step-by-step guide
Follow these steps before the upgrade.
Save Kaspersky Security Center XX file from C:\Users\%username%\AppData\Roaming\Microsoft\MMC
Upgrade.
Start and close the MMC console.
Remove newly create Kaspersky Security Center XX file from C:\Users\%username%\AppData\Roaming\
Advice and Solutions (Forum Knowledgebase) Disclaimer. Read before using materials.
1) Go to Programs and features and find WebConsole
2) Press Change/uninstall
3) Choose Upgrade mode
4) Follow the wizard and you will be able to change port and list of trusted servers.
Description
If you need to know the name of the standard KSC service account (KL-AK...) that has been created during installation, it is stored in the registry key.
This information can be viewed in the registry, using the following paths:
for 64-bit systems:
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\KasperskyLab\Components\34\1093\1.0.0.0
for 32-bit systems:
HKEY_LOCAL_MACHINE\SOFTWARE\KasperskyLab\Components\34\1093\1.0.0.0
this key is called AutoCreatedS
Advice and Solutions (Forum Knowledgebase) Disclaimer. Read before using materials.
In cases when some data is not displayed/shown properly in the MMC administration console, for example, data in the right pane is not displayed properly:
One of the most common reasons of such behavior may be blocked/prohibited execution of JS in the Internet Explorer on the host with the console.
This can be easily identified by the following test:
Step-by-step guide
Star
To minimize network load, stop receiving error messages related to SNMP scan or to comply with security standards, you can disable SNMP scan completely.
Step-by-step guide
On KSC server:
Execute: klscflag.exe -pv klserver -fset -n KLSRV_NETSVAN_MAY_USE_SNMP -v 0 -t d
Restart network agent service
net stop klnagent
net start klnagent
In case if you need to disable SNMP scan made by UA/DP, then the command will be slightly different:
klscf
If you accidentally deleted a device from KSC, you can either wait until the next sync (15 minutes by default), or run these commands in a cmd started as administrator:
cd C:\Program Files (x86)\Kaspersky Lab\NetworkAgent
klnagchk.exe -sendhb
Or this command, if you deleted a device running linux:
sudo /opt/kaspersky/klnagent64/bin/klnagchk -sendhb
After that the device should reappear in Unassigned devices.
