For any types of issues with tasks managed by KSC, we require export of task execution history in .txt file. Task execution history is a sequence of events generated by client computer during task execution.
Step-by-step guide
To export task execution history, follow these steps:
Open task results window.
In the upper part of the task results window, select problem computer.
Right-click some event in the lower part of the task results window,
This article is about Kaspersky Security Center for Windows (KSC for Windows)
Step-by-step guide
Make sure that System Management license is installed, otherwise KSC events won't be exported to SIEM. For more information please refer to SIEM integration: the most frequent error.
Specify Splunk Server address and port;
Login into Splunk Management console;
Press Settings → Configure data inputs;
In the o
In some cases klakaut traces should be collected for diagnostics.
Step-by-step guide
To do so:
Import klakaut-on_x*.reg file.
Restart klakaut service.
net stop klakaut
net start klakaut
Enable another trace if required.
Reproduce the issue.
Impor
To troubleshoot SNMP functionality in KSC specific traces should be collected.
Step-by-step guide
To collect traces:
Download archive
Use trace-5-snmpagt.reg to start trace
Reproduce the issue
Use trace-off-snmpagt.reg to stop trace
Archive files and send to Kaspersky Support.
If you accidentally deleted a device from KSC, you can either wait until the next sync (15 minutes by default), or run these commands in a cmd started as administrator:
cd C:\Program Files (x86)\Kaspersky Lab\NetworkAgent
klnagchk.exe -sendhb
Or this command, if you deleted a device running linux:
sudo /opt/kaspersky/klnagent64/bin/klnagchk -sendhb
After that the device should reappear in Unassigned devices.
