Zero response when submitting request for reanalysis of a malicious/phishing site false positive

[Garret English]

Our website, trustnota.com, was falsely listed as a phishing site.  We have done thorough review of the site to ensure we are clear on intent and are only asking information from our registered customers or of those requesting to be customers (contact information needed to start signing them up).  I submitted a request to Kaspersky support and only got confirmation that it was submitted on the submission page.  No email confirmation, no way to check status.  As far as I can tell, it may not even exist.  Is there a way to make sure there is a ticket for reanalysis and be able to check on status as it's going through the reanalysis process?

[Berny]

@Garret English Welcome.

Your URL has been submitted to Kaspersky Virus Lab , the verdict will be provided when available.

Edit
↓ Kaspersky is detecting e.g. this JS object ↓

Spoiler

 

 

[Berny]

@Garret English

↓ From Kaspersky Virus Lab ↓

Quote

" Hello,

URL was removed from blocklist. It will be fixed in the next update. Thank you for your help.

Best regards, Xxxxxxxxx , Malware Analyst
39A/3 Leningradskoe Shosse, Moscow, 125212, Russia Tel./Fax: + 7 (495) 797 8700 "