Youtube tells me that I have no internet when the VPN is on

[Rob in Toronto]

I have the same problem and have had since only last night.  Youtube works just fine when my VPN is off (I have a subscription to Kaspersky Total Security), but youtube (and only Youtube) tells me that I have no internet when the VPN is on.  Any insight as to what's happening?  Thanks in advance.
 

[harlan4096]

Welcome to Kaspersky Community.

 

1st of all. I would update Your KTS to Kaspersky Plus.

 

Please provide version of K. VPN installed.

 

Also, check this link:

 

https://support.kaspersky.com/faq/ksec-migration

[Rob in Toronto]

I have the same problem and have had since only last night.  Youtube works just fine when my VPN is off (I have a subscription to Kaspersky Total Security), but youtube (and only Youtube) tells me that I have no internet when the VPN is on.  Any insight as to what's happening?  Thanks in advance.
 

[Flood and Flood's wife]

15 hours ago, Rob in Toronto said:

I have the same problem and have had since only last night.  Youtube works just fine when my VPN is off (I have a subscription to Kaspersky Total Security), but youtube (and only Youtube) tells me that I have no internet when the VPN is on.  Any insight as to what's happening?  Thanks in advance.

Hello @Rob in Toronto, 

Welcome back! 

Yesterday (you) posted in a topic: Youtube tells me that I have no internet when the VPN is on, @harlan4096  replied to that topic with *specific-advice*; today (you've) replied to another person's topic with exactly the same info that was posted yesterday - did (you) see the reply @harlan4096 posted, did it work?

We've asked the mods to transfer (your) post today to *your* own topic, it's easier to support (you) if all of the replies are in one / your own topic. 

Thank you🙏
Flood🐳+🐋

[Igor Kurzin]

Hi @Rob in Toronto, as Harlan4096 mentioned, please make sure to update Kaspersky VPN to the latest version and then recheck. If the issue persists with the latest version (21.23) please clarify, are you located in Canada? The issue occurs with any VPN country? What is the name of the Internet Service Provider?