Youtube is blocked even it is allowed

[Chuc.Cao]

I’m having problem with youtube on Kaspersky safe kid, I allowed it everywhre, in Category and in specific website but it was still blocked by Kaspersky safe kid.

I could not solve this, can anyone help? Thanks

 

[Flood and Flood's wife]

Hello @Chuc.Cao, 

Welcome!

1. What type of device: name, version & build, does your child use? 
2. Is Youtube accessed via a browser or the Youtube application? 
3. Which browsers are installed & being used? 
4. May we have a full screen image of Youtube when it is blocked? 

Please post back?

Thank you🙏

Flood🐳🐋

[Chuc.Cao]

1. My kid uses laptop, window 10
2. Access via web browser
3. I tried with Chrome and Microsoft Edge: same result
4. Image attached: 

   

   
   
    

[Chuc.Cao]

Even “Ask for permision”, I approved, it notified that my kid can access youtube, but it is still blocked like above

[Flood and Flood's wife]

Hello @Chuc.Cao, 

Thank you for your quick response, information & image👌

• How old is your child please? 

Please post back?

Thank you🙏

Flood🐳🐋

[Chuc.Cao]

Hello @Chuc.Cao, 

Thank you for your quick response, information & image👌

• How old is your child please? 

Please post back?

Thank you🙏

Flood🐳🐋

My kids: Son: 12, Girl 9

[Flood and Flood's wife]

Hello @Chuc.Cao, 

Thank you for your quick response & information👌

We’ve tested based on your 12yr old child profile; we cannot replicate the issue. 

The 12yr old default KSK profile is shown in the images 1 - 4, with an additional Youtube Allow exclusion, image 5 is what the child sees, image 6 - result: Youtube, image 7, delete profile confirmation screen - referred to further on: 

 

• ❔ Has Youtube ever worked? 
• ❔ How long has KSK been installed? 
• ❔ Is KSK subscription or free version?

Please do the following:

1. Confirm KSK Computer requirements ? 
2. Remove KSK - follow the documentation carefully
3. In your MyKaspersky account, delete both children’s profiles - image 7 above
4. Reboot, shutdown computer using Shutdown, not Restart, power computer on, login
5. Download & install a new KSK installer - follow the documentation carefully
6. Configure KSK - follow the documentation carefully
7. Retest Youtube access? 

Please let us know the outcome? 

Thank you🙏

Flood🐳🐋

[Chuc.Cao]

Hello @Chuc.Cao, 

Thank you for your quick response & information👌

We’ve tested based on your 12yr old child profile; we cannot replicate the issue. 

The 12yr old default KSK profile is shown in the images 1 - 4, with an additional Youtube Allow exclusion, image 5 is what the child sees, image 6 - result: Youtube, image 7, delete profile confirmation screen - referred to further on: 

 

• ❔ Has Youtube ever worked? 
• ❔ How long has KSK been installed? 
• ❔ Is KSK subscription or free version?

Please do the following:

1. Confirm KSK Computer requirements ? 
2. Remove KSK - follow the documentation carefully
3. In your MyKaspersky account, delete both children’s profiles - image 7 above
4. Reboot, shutdown computer using Shutdown, not Restart, power computer on, login
5. Download & install a new KSK installer - follow the documentation carefully
6. Configure KSK - follow the documentation carefully
7. Retest Youtube access? 

Please let us know the outcome? 

Thank you🙏

Flood🐳🐋

Wow, it works, thank you very much for your time and efforts. Love you