X.509 PKI security certificate on a USB token not working

[Jarvis]

Hello

I have a USB private key certificate, x.509 PKI, and my Kaspersky doesnt seem to like it. Is there a way make the 2 technologies compatible? If not i will have to uninstall Kaspersky and go with another AV service.

[Flood and Flood's wife]

Hello @Jarvis, 

Welcome!

1. Which KIS version & patch(x) is installed, on the Windows taskbar, rightclick the Kaspersky icon, select About? 
2. In KTS Reports, are there any USB/PKI/ security certificate errors that reflect the problem → what do you see → please share an image? 
3. Log a case with Kaspersky Technical Support, fill in the Application malfunction, Incompatibility with 3rd pty software template; in the problem description provide a detailed history & the URL for this topic; Support may request Logs & or other system data, they will guide you. 

• After submitting the case, you’ll receive an automated email with an INC+12digits reference number, then, normally, within 5 business days, a Kaspersky Technical Support human will be in touch, also by email, you may continue to engage with the Kaspersky Technical Team via email or by updating the INC in your MyKaspersky account.

Please share the outcome with the Community when it’s available? 

Thank you🙏

Flood🐳+🐋

[Igor Kurzin]

Hi @Jarvis , 

Before you log a case to technical support as advised by Flood, can you post an image of the error you are getting? 

What is the scenario of the reproduction of the issue you are experiencing?

 

[Jarvis]

I have a trust certificate from IdenTrust. I am trying to verify the authenticity of their provided certificate via https://www.identrust.com/verify but it says it doesnt work. I need this certificate to work, otherwise i hav eto find other AV software.

[Igor Kurzin]

Hi @Jarvis , 

Does it work if you set Kaspersky to “Do not scan network traffic” in Settings → Network, then restart browser and check? (this is not offered as a solution, this is only a troubleshooting step).

[Jarvis]

Changing network scanning options did not help

 

 

[Flood and Flood's wife]

Hello @Jarvis, 

Thank you for the information & image👌

1. For clarification & our understanding, the Security warning alert is coming from Windows or Kaspersky? 
2. Which KTS version & patch(x) is installed, on the Windows taskbar, rightclick the Kaspersky icon, select About? 
3. In KTS Reports, are there any USB/PKI/security certificate errors that reflect the problem, please save & attach📎 the Report? 
4. Have you previously had the key working with an earlier KTS version? 
5. Is KTS a subscription license? 

Please advise? 

Thank you🙏

Flood🐳+🐋

[Igor Kurzin]

Hi @Jarvis , thank you for the screenshot. It is not very clear what the issue is. Can you post an image of the error? 

What helps to fix the issue? Pause Kaspersky protection? Exit Kaspersky?