Windows: extensions are not displayed....

[ruggb]

There are a number of old posts about this, but it has not been resolved. My FE is set to display extensions and it does. Why does KSC think they are not displayed? It keeps popping up, I click FIX and it says I am good to go until the next time I open FE and it pops up again.

KASPERSKY  ks4.021.3.10.391en_25092

W10 21H2 19044.1415

[Igor Kurzin]

Hi @ruggb , 

Can you please post a couple of screenshots to illustrate “FE is set to display extensions”, “it keeps popping up”. 

[ruggb]

Thanks for the reply. Since I posted this, it has ceased doing that. I am not sure if I changed a setting in KSC, but if I did I can’t find what I might have changed. If it happens again I will try to get a screenshot.

thanks

[ruggb]

here it is, it is back

 

[Igor Kurzin]

Hi @ruggb , 

Seems to be a known issue (4526792). No ETA for the fix at the moment. 

When there is news, we will update the topic. 

[ruggb]

FYI - maybe this will help to solve the issue.

The computer this is happening on is an AMD Ryzen 5 5600X on an MSI Gaming MB with default settings. Beside KSC’s message, File Explorer on this computer is acting very strange, and I think it was happening prior to installing KSC.

I set FE to display ext and hidden items. Randomly, both get unchecked. I recently added KSC Kaspersky AV. It is now randomly telling me the ext are not shown. When I look, both are still checked. Since it is an unsolved known issue, that might indicate others are having the same issue as mine. It would be interesting to know if their issue also involved an AMD CPU, an MSI MB, or both.

Today I opened FE and, while both were checked, some files showed the extension and others did not in the same folder. When I went to another folder, all ext were showing. When I went back to the other folder, all ext were now showing.

All the other computers are Intel based and I do not see the FE issue on them. All computers are running W10 Pro x64 and are up to date.

How is KSC determining the exts are not shown?