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Why I cannot add exclusion folders - software freeze


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When I add exclusion folders, ok and after I press safe  software freeze and it ask me to wait or close program.  After 1h still frozen, if I press close program it does not save anything on exclusion.

I tried this on both my laptops where I have the Kaspersky licence and does the same thing. 

I installed and uninstalled and installed again but I have the same result.

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