Whitelisted URL still does not open and keeps loading for infinite time [Closed]

[sandford]

Hi @FLOOD !

Thank you very much! Well, they have asked for some data, but in terms of proposed solutions I haven’t really heard much…

If I add “asana” to Safe Money Protection as per your instructions - it falls back into loading for infinite time unfortunately…

Cheers,

sandford

[Flood and Flood's wife]

Hello @sandford,

You’re very welcome!

• Did you add:

app.asana.com
asana.com

? 

& hmmm, I’d really like to hear the Lab’s “diagnosis”🤔

• Please ask them if "Check Secure connections (HTTPS)" “unselected”, is a “workaround” or an actual solution? 
• In Safari, with AdblockPlus, off, does “asana” access resolve?
• If “yes” can sites be whitelisted in AdblockPlus? 

Please keep us posted?

Best regards🙏 . 

 

[MartinGibraltar]

Sanford

Did you manage to get this problem sorted. I have the same issue whether I use Safari or Chrome (I mainly use the latter).

 

This really is a joke. Asana is one of the most widely used project management tools and Kaspersky makes it unusable which means I turn off Kaspersky for most of the time - then ask my question what’s the point of having it.

 

[sandford]

Hi @MartinGibraltar 

According to customer support, they will be fixing this problem in an upcoming patch - however, they could not specify anything timingwise… I will get notified once the patch is live.

@FLOOD : this might interest you as well ;)

Best,

sandford

[Flood and Flood's wife]

Hello @sandford,

Welcome back!

Thanks for the heads up, I appreciate being kept in the loop🙏

Best regards,

Flood🐳