When my bank web pages open in Safe Money, I get a message saying that the browser is not updated.

[drossmexico]

The Safe Money mode is no longer working. When my bank web pages open in Safe Money, I get a message saying that the browser is not updated. However, I think it is updated. Safe Money is opening in Internet Explorer version 11.719.18362.0

Any suggestions?

[Schulte]

Hello @drossmexico, welcome.

KIS creates a copy of your browser. It may not have been updated.
You can delete this copy manually, it will be recreated the next time you start the safe browser.

In case you have added special bookmarks to your safe browser, you should save them first.

Then deactivate the KIS self-defence: https://support.kaspersky.com/14818
Then navigate in Windows Explorer to the directory 'C:\ProgramData\Kaspersky Lab'.
This is a hidden directory, you may have to make it visible first: https://support.kaspersky.com/common/windows/3580
Then you delete the subdirectory 'SafeBrowser'.

Re-enable self-protection and test it.
Good luck!

[Flood and Flood's wife]

Delete, duplicated reply

[drossmexico]

Hello Schulte,

Thank you for this guidance. 

I have navigated to the directory 'C:\ProgramData(x86)\Kaspersky Lab and have clicked on show hidden items. The two subdirectories that are showing are Kaspersky Secure Connection 4.0 and Kaspersky Total Security 20.0. I do not see a subdirectory of SafeBrowser. Is there somewhere else I should look to find this subdirectory?

I appreciate your assistance.

[Schulte]

Hi @drossmexico,

please return to ‘C:\’ and verify the setting.

'C:\ProgramData(x86)' is not a valid directory, you were probably in 'C:\Program Files (x86)'.
Please look again. Do you see 'C:\ProgramData’?

[drossmexico]

Hello Schulte,

You were right. I found the SafeBrowser subdirectory and deleted it. I then re-enabled self-protection and tested Safe Money again but unfortunately with the same result. I also tried opening the bank’s web page in the Internet Explorer browser without the Safe Money mode and the result is the same. So it appears that the problem is between the bank’s web page and my Internet Explorer browser.

The message on the web site statesWe have detected your browser is out of date.  For more information, please see our Supported Browsers page. 

Then when I go to the Supported Browsers page, it states that

Internet ExplorerTM
Version 11.x and above

is one of the supported browsers, and that is what I have, so it doesn’t make sense.

The bank web sites continue to work with my Microsoft Edge browser. Is there any way to configure Safe Money to work with Microsoft Edge?

Thanks again for your assistance.

 

[Agavered]

There may be an issue with your browser which is supported by the bank application for the money invested.I would say now you can choose the Best Cryptocurrency Investment through the other browser which offering the discount as well for choosing the bitcoin currency.