When logging in through Kasper on your laptop and typing the email, the parts of the email reflect when you type the number 4

[moudy alnefaie]

When logging in through Kasper on your laptop and typing the email, the parts of the email reflect when you type the number 4
So: 4u@hotmail.com_jewel

What is the solution to log in?

[Flood and Flood's wife]

Hello @moudy alnefaie,

Welcome!

To try to understand we’ve tested as follows:

 

we’re just a little unsure of the actual problem🤔

1. May we have images of the problem please? 
2. Has the Kaspersky Internet Security application ever been synchronised with your MyKaspersky account? 
3. Are you able to successfully log into your MyKaspersky account from a browser? 

Please post back?

Thank you🙏

Flood🐳

Resources:

Why My Kaspersky is needed

My Kaspersky library