Web Anti-Virus blocking management interface

[Guest]

Hi, please can someone help me troubleshoot why Web Anti-Virus is blocking me accessing the management interface of my firewall? 

When turned off I can connect.  I’ve added it to the exclusions - still blocked, added it to Trusted URLs - still blocked.  It’s an https://<IP Address>   address - untrusted, self signed cert.

Any suggestions?

 

Thanks!

[andrew75]

@shalston, try adding it to the encrypted connections scan exclusions - https://support.kaspersky.com/common/safemoney/12489#block4

[Igor Kurzin]

Hi @shalston , 

Please configure the exclusion for the IP address via Settings -> Protection -> Application Control -> Manage applications -> search for Chrome (or other browser) -> double click on the found application in the results below -> on tab Exclusions tick the option "Do not scan all traffic" and tick "Only for the specified IP addresses:" enter here the IP address of the firewall management interface. 

Regards,

Igor
 

[Guest]

Thanks Igor!  Worked.