We received mail that consent was revoked by Microsoft. Why was consent revoked by Microsoft and why do we need to reregister?

[ruud]

Like the title says...

 

What's going on?

 

kind regards,

 

Ruud

[Demiad]

@ruud hello

It is a one-time task to grant access rights again.

In order to start being protected again you must regrant general consent to access their Office 365 services in Kaspersky Security for Office 365 management.

Detailed instructions on granting consent are available in Online help: Regranting consent (kaspersky.com) and Connecting to Office 365 (kaspersky.com)

[jvivesc]

Hi,

We've received the same email.

Why we need to reregister? Why the consent with microsoft has been revoked? What is the reason?

Thanks you

Regards

[Demiad]

@jvivesc few details are provided in the new article:
https://support.kaspersky.com/16036

Quote

"The consent that you have granted to Kaspersky Security for Microsoft Office 365 have been revoked due to changes on the side of Microsoft."

 

[Manfred G]

I already tried to regrant access to Office 365 about 20 times but it doesn't work. After accepting the requested authorisation the website jumps to "eu.ks365.cloud.kaspersky.com//api/v1/account/oauthOffice365" with a white screen and after a minute comes back to the first page of my Kaspersky site.

Who can help me?

[Manfred G]

vor 44 Minuten schrieb Manfred G:

I already tried to regrant access to Office 365 about 20 times but it doesn't work. After accepting the requested authorisation the website jumps to "eu.ks365.cloud.kaspersky.com//api/v1/account/oauthOffice365" with a white screen and after a minute comes back to the first page of my Kaspersky site.

Who can help me?

I tried it with Chrome instead of Edge and now it worked.

No more help needed.