w32 baldur

[ChrisBass]

W10 pro

Running kasperky TS and malwarebytes

Opened a word doc and got infected according to mykaspery

Scanned the file before i opened but it eas clean

It installed in C:colorfonts32

Got into safemode and neither AVS will detect it. 

Submitted a request but I need this PC

Malwarebytes will not turn back on. Though it will scan

I unplugged the LAN and tried to plug it back in but no connection...maybe because of safemode?  I chose basic safemode.     

 

[richbuff]

Welcome. 

There are two possible courses of action. One is to post your GetSystemInfo report here, so forum users can help, or the other is to Contact Tech Support. 

1. Please post your GetSystemInfo report link, instructions: https://support.kaspersky.com/common/diagnostics/3632
  Please upload the GetSystemInfo zip folder that is inside the larger GSI zip to the GSI parser site http://www.getsysteminfo.com/ and post the url to the parsed report here, in your next post.

2. Or, please contact Tech Support: https://my.kaspersky.com/support/

Please attach the following items to your Tech Support request: 

a. Description of the issue.
b. Screenshot, as needed.
c. GSI

[ChrisBass]

Welcome. 

There are two possible courses of action. One is to post your GetSystemInfo report here, so forum users can help, or the other is to Contact Tech Support. 

1. Please post your GetSystemInfo report link, instructions: https://support.kaspersky.com/common/diagnostics/3632
  Please upload the GetSystemInfo zip folder that is inside the larger GSI zip to the GSI parser site http://www.getsysteminfo.com/ and post the url to the parsed report here, in your next post.

2. Or, please contact Tech Support: https://my.kaspersky.com/support/

Please attach the following items to your Tech Support request: 

a. Description of the issue.
b. Screenshot, as needed.
c. GSI

 

I keep most data on a separate drive so I just reinstalled windows