VPN Subscription Is Not Recognized

[serat]

Hello,

I’m having an issue with my Kaspersky VPN subscription.
Even though my subscription is active until September 2026, it’s not being recognized on either my desktop or mobile devices.

When I check My Kaspersky → Subscriptions, it shows the following warning:
“Not supported in your region.”

[robyze]

Hello, I have the same problem. I tried uninstalling and reinstalling, but nothing works!!!
It’s unbearable.

[Berny]

@robyze Welcome.

What is your geographical location ?

[robyze]

I live in France, and a friend of mine has the same VPN without any issues.

Edited 3 hours ago by robyze

[serat]

4 minutes ago, Berny said:

@robyze Welcome.

What is your geographical location ?

Turkey

[Berny]

@serat

Please see → "Activation code is invalid for this region" ? 

 

 

[ozozan]

I think I'm having the same issue. My subscription appears active on the "free subscription," but on the paid subscription, it says "Not Supported in Your Region." When I enter the activation code, I get a message saying the code has already been used. I can't add my devices to my paid subscription. However, the same devices appear to be added to the free subscription. I'm trying to delete my free subscription, but it doesn't work. Also, when I activate the VPN in the app, I get a message saying there's no internet connection. I can't add any devices to my paid subscription. The help link above wasn't helpful.