VPN stopped working asking to check windows-firewall

[cdd]

 

VPN stopped working showing error message below (in German) talking about items that I do not understand
windows-firewall menu I managed to find and shows "managed by your security provider Kaspersky" 

any tips besides deleting everything and reinstall all ?
thanks for any help 

[Flood and Flood's wife]

12 hours ago, cdd said:

VPN stopped working showing error message below (in German) talking about items that I do not understand
windows-firewall menu I managed to find and shows "managed by your security provider Kaspersky" 

any tips besides deleting everything and reinstall all ?
thanks for any help 

 

Hello @cdd, 

Welcome!

• *Unless there's *also* problems with the AV, there's no reason to uninstall the AV, but -> to rectify the VPN issue, it may be the quickest solution to uninstall/clean-install the VPN *only*
• The latest VPN version is available here: https://www.kaspersky.com/vpn-secure-connection#installation.

1. Which Kaspersky VPN version is installed, on the Windows, Taskbar, *Hidden-icons*, rightclick the Kaspersky VPN icon, select Help, select About? 
2. Check & make sure all Windows updates have a successfully applied status & Windows is the latest version? 
3. In Windows, Control Panel\Network and Internet\Network Connections, is there a Kaspersky VPN OR a Kaspersky Security Data Escort Adapter?                                       

Please post back?

Thank you🙏
Flood🐳+🐋

READ: Kaspersky VPN Secure Connectiоn für Windows, Hardware & software requirements.

READ: Kaspersky VPN Secure Connection for Windows, Installing and uninstalling the app.

Edited October 27, 2024 by Flood and Flood's wife
added resources

[cdd]

thanks a lot, since I am travelling for a few days I will try to follow your advice only 

when back at home on my own network, I have this (databank updated yesterday) , I started going in that direction (see yellow)

 

when I open random tab however my menu looks different , am I in the wrong place?

Edited October 27, 2024 by cdd
problem in cut&paste

[Flood and Flood's wife]

49 minutes ago, cdd said:

thanks a lot, since I am travelling for a few days I will try to follow your advice only 

when back at home on my own network, I have this (databank updated yesterday) , I started going in that direction (see yellow), when I open random tab however my menu looks different , am I in the wrong place?

 

Hello @cdd, 

Thank you for posting back, take your time, there's no rush!

1. Open Settings (Win+I).
2. Select Network & internet on the left side. 
3. Select Advanced network settings on the right side. 
4.  Open Advanced network settings

OR

1. Open the Control Panel (icons view), and select the Network and Sharing Center icon.
2. Select the Change adapter settings (ncpa.cpl) link - on the left-hand-side-menu - in Network and Sharing Center. 

Thank you🙏
Flood🐳+🐋