VPN starts up but does not allow any internet connection. VPN Update? [Solved][Closed]

[SirrRoyston]

I have paid VPN with 104 days left. I am in th UK using Sky internet and router. This morning i was using the VPN ( virtual server Japan) and it blocks all internet connections. Even if i use a UK Virtual Server it is still blocked.

 

I use Windows 10 PC

Sky Fibre broadband

 

VPN was working on 26th December 2019. Stopped working 02 JAn 2020.

 

Any answers would be great.

 

Thank you.

 

Roy 

[Ray37212]

Having the same problem here, VPN not allowing internet after update on Win10. Going to reinstall. 

[SirrRoyston]

Having the same problem here, VPN not allowing internet after update on Win10. Going to reinstall. 

Reinstall did not work. I also uninstalled the Kaspersky update that happened in April 2019. 

Works fine on my phone with Three network. 

UPDATE

Just used it with WiFi on the phone and tablet. Working fine. So it's not Sky. Must be Windows 10 update which means Kaspersky needs to roll out an update to include Windows 10 again

[Berny]

Welcome. Please contact Kaspersky Lab Technical Support https://center.kaspersky.com