VPN not working (Kasperky Plus)

[Justin Hong]

Hi,

 

I have a paid Kaspersky plus subscription with free VPN but I have trouble turning my VPN on. Attaching the pop up message. Windows firewall are turned off.

 

Kindly assist.

 

Thank you.

 

Justin Hong.

[Wesly.Zhang]

Hello,

Where are you? There are some regional restrictions on the use of this product.

https://support.kaspersky.com/KSDE/common/en-US/180571.htm

Regards.

[Meester Chris]

I have had this more than once, the only solution is to uninstall it and re-install, that works and was advice from Kaspersky

[Octo]

Hi; i have a paid Kaspersy Premium since a week and suddenly the VPN came out of order i see on the screen.please wait  We are working on this issue please wait.i,m waiting sice 4 days now contacted kaspersky  and bobody seem to repair it .

Thanks if you could help me. I,m in Canada (quebec) it was working fine before

 

 

[Flood and Flood's wife]

3 hours ago, Octo said:

Hi; i have a paid Kaspersky Premium since a week and suddenly the VPN came out of order i see on the screen. please wait  We are working on this issue please wait.

• I'm waiting since 4 days now contacted Kaspersky  and nobody seem to repair it .

I'm in Canada (Quebec) it was working fine before. Thanks if you could help me.

Hello @Octo, 

Welcome!

1. Kaspersky are working on *known* VPN issues, as per their support website: 
2. Please post the incident reference number that was given when (you) contacted Kaspersky, it's prefixed with INC0000? 

Thank you🙏
Flood🐳+🐋

Edited 5 minutes ago by Flood and Flood's wife
formatting