Vpn not working after policy updates

[TLia]

After the current policy update, i can still turn the vpn on, but cannot access to any site with it. Yesterday everything was still normal. I was wondering is it because im in Russia rn? 

[Maisarah]

Similar issue here in my Country (Jordan) although i am stuck at (connecting) when turning vpn toggle on.

[Flood and Flood's wife]

2 hours ago, TLia said:

After the current policy update, i can still turn the vpn on, but cannot access to any site with it. Yesterday everything was still normal. I was wondering is it because im in Russia rn? 

47 minutes ago, Maisarah said:

Similar issue here in my Country (Jordan) although i am stuck at (connecting) when turning vpn toggle on.

Hello @TLia & @Maisarah, 

Welcome!

Please read: https://forum.kaspersky.com/topic/after-update-lost-some-servers-and-double-vpn-57341/#findComment-221765

As (you're) both aware there's been a VPN infrastructure change, there's an advisory on Kaspersky's support website:   even tho (your) problems are not the same, the action (you) both need to take is:

1. Follow the advisory on the support website = download & install the *new* version, IF it does not fix the problem proceed to 2. 
2.  Log a support request with Kaspersky Customer Service: https://support.kaspersky.com/b2c#contacts -> select Email, fill in the template as shown, please provide a *detailed-history* & please do not select the AI-Bot to submit the request.                                                                             

Thank you🙏
Flood🐳+🐋

Edited 7 hours ago by Flood and Flood's wife
https://forum.kaspersky.com/topic/after-update-lost-some-servers-and-double-vpn-57341/#findComment-221765

[Karim Esmat]

9 hours ago, TLia said:

After the current policy update, i can still turn the vpn on, but cannot access to any site with it. Yesterday everything was still normal. I was wondering is it because im in Russia rn? 

I have the same problem exactly, and I'm in Russia too. Everything went to shit right after that new license agreement

[Berny]

@Karim Esmat Welcome.

Please contact Kaspersky Technical Support https://support.kaspersky.com/b2c/#contacts

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