VPN Not Working

[Guest]

VPN Quit working 2 days ago.  All servers are down. Any idea when its going going to be up and running?

[Berny]

@edvolkoff Welcome. Servers are not down , please reinstall KSConnection + Reboot ?

[Guest]

@edvolkoff Welcome. Servers are not down, please reinstall KSConnection + Reboot?

 

It connects now on my windows, yet the speed is so slow, it fails to load anything. Still no connection on my android.

[Berny]

@edvolkoff Under normal conditions KSC is performing correctly via Ethernet , WiFi as well as 4G. Please contact K-Lab Technical Support.

[mapasada8]

same here, my VPN stopped working yesterday….how to fix it?

 

[Berny]

@mapasada8 Welcome. Did you try another virtual location.

[mapasada8]

@mapasada8 Welcome. Did you try another virtual location.

yes, all the servers are not working. it says to try to connect later and use other server

[Berny]

@mapasada8 Please reinstall KSC + reboot ?

[mapasada8]

@mapasada8 Please reinstall KSC + reboot ?

thanks I did just now but still unable to connect

 

[Berny]

@mapasada8 Please follow these steps :

• Start KSC
• Go to Support > Support Tools > Open
• Enable traces
• Exit KSC > Restart KSC
• Send report to Technical Support
• Save report
• Disable traces
• Contact K-Lab Technical Support : https://center.kaspersky.com
• Summary > Technical Support Center > Request Technical Support > Create Request
• Describe the  problem , attach the report (ZIP) and submit your ticket.
   

[Kin9z]

I cannot connect to internet by KSC. Both on my MAC and iphone.

[Berny]

@Kin9z Welcome.
Please contact K-Lab Technical Support : https://center.kaspersky.com
The servers are not down, KSC is working on all my devices.

[thadeusito]

Here the vpn free stopped working on the desktop, only mobile is working. I reinstalled, it worked slowly for a while and then stopped again. 

[thadeusito]

Here the vpn free stopped working on the desktop, only mobile is working. I reinstalled, it worked slowly for a while and then stopped again. 

 

I used the network diagnostic tool and it worked again. The problem was related to some configuration or update of windows.