VPN have error windows Firewall settings or virtual adapter settings.

[huynguyen]

My vpn have error when i try to active

 

Translation :

" Connection failed
Please check your Windows Firewall and and virtual adapter setting "

                                                                                          

 

Edited April 1 by Berny
Translation

[Flood and Flood's wife]

  On 4/1/2025 at 5:10 AM, huynguyen said:

1. My vpn have error when i try to active

 

Expand  

Hello @huynguyen, 

Welcome!

1. Sadly we do not read Vietnamese, please help us & tell us, in English, exactly what is the error that is written on the screen-print? 
2. Has the VPN application been signed-into with the same email address that is used for (your) MyKaspersky account?
3. In Windows -> Control Panel\Network and Internet\Network Connections - is there a Kaspersky VPN?    
4. Is a Windows Firewall OR Kaspersky Firewall being used? 
5. In Windows - do not add VPN                                     

Thank you?
Flood?+?

Edited April 1 by Flood and Flood's wife
In Control Panel\Network and Internet\Network Connections - is there a Kaspersky VPN? 3. Is a Windows Firewall OR Kaspersky Firewall being used? 

[Berny]

Translation :

" Connection failed
Please check your Windows Firewall and and virtual adapter setting "

                                                                                          

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