VPN Failure on All Devices After Subscription Recognition Issue

[saleem mq]

Date: 29/11/2025

Hello Kaspersky Support,

I am contacting you regarding an urgent issue with my Kaspersky Plus subscription.

Suddenly, the VPN stopped recognizing my active subscription. I tried everything on my side: restarting my router, reinstalling the application, clearing data, and even installing it again from the Galaxy Store since it is not available on Google Play.

At first, the app refused to detect my paid subscription at all, which is why I deleted it. After reinstalling it from the Galaxy Store, it finally recognized my account and subscription — but the VPN no longer connects on any device.

The VPN fails to connect on:

• My phone

• My main PC

• My laptop (which is on a completely separate network)

I have tried switching servers, logging in/out, reinstalling the app, restarting devices, and checking my network settings. Nothing worked.

This issue started today without any changes from my side.
Please assist me as soon as possible.

Thank you.

[Flood and Flood's wife]

1 hour ago, saleem mq said:

Please assist me as soon as possible.

Hello @saleem mq, 

Welcome!

• Recently Kaspersky has undergone a update of the VPN infrastructure. 
• All VPN users will see a new agreement in the app which they need to accept.
• The number of available VPN servers will change from ~105 to ~85, most common servers will remain.
• The router feature, protocol selection and dual VPN options will no longer be available.
• Kaspersky are continuing to expand coverage and add new features in upcoming updates.

IF (your) VPN application, on any device is not working, please follow the guide on the support site, shown here, IF that does not work, please  log a support request with Kaspersky Customer Service: https://support.kaspersky.com/b2c#contacts -> select Email, fill in the template as shown, please provide a *detailed-history* & please do not select the AI-Bot to submit the request                                                          

Please share the outcome with the Community, when it's available? 

Thank you🙏
Flood🐳+🐋

Edited 35 minutes ago by Flood and Flood's wife
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