VPN connection is temporarily unavailable

[pok]

I installed the new version of kaspersky VPN yesterday (because I got an alert to do so) and it worked fine (I think).

but today, it keeps saying "VPN connection is temporarily unavailable".

I restarted the app and the computer. 

I even did 

RunDll32.exe InetCpl.cpl, ResetIEtoDefaults

according to this guide https://support.kaspersky.co.jp/ksec-for-windows/5.23/troubleshooting/13493#block3

(FYI, I'm using firefox)

and restarted the app and the computer. 

but it's still not fixed

 

[Flood and Flood's wife]

1 hour ago, pok said:

I installed the new version of kaspersky VPN yesterday (because I got an alert to do so) and it worked fine (I think).

but today, it keeps saying "VPN connection is temporarily unavailable".

I restarted the app and the computer. 

I even did 

RunDll32.exe InetCpl.cpl, ResetIEtoDefaults

according to this guide https://support.kaspersky.co.jp/ksec-for-windows/5.23/troubleshooting/13493#block3

(FYI, I'm using firefox)

and restarted the app and the computer. 

1. but it's still not fixed

 

Hello @pok, 

Welcome back!

1. As per the guide (you) shared, if the issue persists, contact Kaspersky Customer Service, select Email, fill in the template as shown, please provide a *detailed-history* & please do not select the AI-Bot to submit the request:

Thank you🙏
Flood🐳+🐋

[MatDemars]

Glad to see I'm not the only one with that issue.

[Atlas-One]

I have had this issue yesterday, but now it connects again. Still, it is really slow and unstable. Not sure how it fixed, just did it by itself.

I think it just has to do with the infrastructure updates not being fully tested and complete. They must have rushed this update so quick, hence all the issues.

Hopefully something official comes up.