Virtual Assistant, Chat support not available ?

[bapoksik]

Hello, why when I open chat there is only a blank window? I tried Firefox and Chrome, same issue. Thanks

 

[bapoksik]

I even tried to reach the chat on US, Canada, Australian websites but they all show up blank page.

[Flood and Flood's wife]

Hello @bapoksik,

We’ve just tested US Online Chat - see images, by going to Support, select Country, select Support for Home Products, select Chat with an Expert, the LiveChat window opens, fill in Name = email address, Email address (yes a duplication😕 ), select Kaspersky product, Activation code - it’s ok to enter NA, Problem description - it’s ok to enter NA, New or Existing issue and accept✔ the TOU & Privacy consent box

 

 

• Does “Online Chat blank window ” also happen in Edge Chromium & IE11?

If Firefox is run a pure default browser, select Start, type Run, in the Run app, type firefox -p press enter, in the Firefox popup, select Default, select Start Firefox: see images, does the  “Online Chat blank window” repeat?

Please let us know? 

Thank you🙏

Flood🐳

[bapoksik]

Hi Flood,

I just tested Chrome incognito and IE 11, they seem to work just fine while Firefox run using those steps shows blank screen again…

Regards.

[Flood and Flood's wife]

Hello @bapoksik,

Thank you for providing feedback👌

Please tell us:

1. Is Firefox and Chrome standard browser: “Online Chat blank window”  a new issue or has always existed? 
2. Operating system name, version & build?
3. KIS version & patch(x)? x = letter Link

    

4. In Chrome, are there any extensions, other than Kaspersky, enabled? 
5. In Chrome, is KIS Web Anti-Virus enabled?
6. In Chrome, is KIS Private browsing enabled? 
7. May we have the Chrome browser console log please - to upload to your Topic, change the file extension from .log to .txt.
8. May we have a KIS, All events, 24hrs Report - see video as a guide, 📎 attach the Report to your reply please? Link

    

Please post back?

Thank you🙏

Flood🐳