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VHO:Trojan.Win32.Convagent.gen: . . .\Autodesk\Genuine Service\message_router.exe

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  • Solution

Hello @KenGenKG05


  1. Kaspersky: how to report false positive?
  2. Go to KSC Reports, find & save the report with the VHO:Trojan.Win32.Convagent.gen events.
  3. Log a case with support, select either Chat or Email, select Malware, False Positive template, zip the detected file & password protect the zip archive with either malware or infected as the password → make sure you advise support of the password, ask support to send to the Virus Lab for them to determine if it’s a False positive; include the KSC Report. 

Please share the outcome with the Community? 

Thank you🙏

Flood🐳 +🐋

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