VERY slow scan Android phone. About 12 minutes to only complete 40% of scan

[greencyclist]

I have the latest Kaspersky (as of 11 September 2023) on my Android phone - Samsung S9.

It usually takes less than a couple of minutes for a full scan. But currently taking about 30 minutes, if my guess is correct - it's taken 12 minutes to do 40% and it hasn't moved for some time.

This problem of a slow scan has existed for a few weeks. I was hoping an update would fix it.

Any suggestions on what the problem might be? Many thanks for any help.

FYI it's the 64Gb version of the S9.

[greencyclist]

So far it has taken a total of 24 minutes to scan 70%!

[harlan4096]

Welcome to Kaspersky Community.

 

That's indeed not a common behavior.

 

Check there are no other apps running in background In Your device.

 

Contact to K. Support if persists the behavior: K. Support