Using Cisco Webex I am trying to download backgrounds, but Kaspersky blocking background downloads

[Mez]

Using Cisco Webex I am trying to download backgrounds however I am being blocked. Please advise as to how I can overcome this issue urgently please

[Flood and Flood's wife]

Hello @Mez,

Welcome!

• May we have an image of the “blocked” problem?
• Which Kaspersky Total Security version is installed?
• Is the “download backgrounds blocked” happening irrespective of supported browser used?

Try the following, apply each one at a time & test the issue after each step as it may not be necessary to apply all:

1. Private browsing - Allow → image1
2. Anti-Banner - Allow →  image1
3. Inject script into web traffic to interact with web pages - uncheck → image2
4. KTS v2021 only - Support DNS over HTTPS (DoH) - uncheck  → image3
5. Encrypted connections scanning - add exclusion(s) → image4; start with the webex domain, if necessary add other domains

 

Please post back?

Thank you🙏

Flood🐳