User interface has turned black

[Sophocles Tsivides]

I don't have any access to the user interface. Window opens, but is completely black. WIndows 10 Pro 64bit. Latitude 5480, GeForce 930MX. Have uninstalled and installed again but no change. Any idea where to look? Thank you!

[SystemInfo]

8 hours ago, Sophocles Tsivides said:

I don't have any access to the user interface. Window opens, but is completely black. WIndows 10 Pro 64bit. Latitude 5480, GeForce 930MX. Have uninstalled and installed again but no change. Any idea where to look? Thank you!

Good evening, try to uninstall Kaspersky with this tool:
https://support.kaspersky.com.br/common/uninstall/1464
Then install it to see what happens.

[Sophocles Tsivides]

Hi,

Thank you for your quick response. Unfortunatelly no luck. Even the startup window of the installation process is blank.

However if I "blindly" press "enter" installation continues and finishes with a black UI. But since all data have been wiped out by the removal tool, now I don't have a valid product. an no protection. You see the SW runs normally in the bavkground.

Any other hint on this? 

[Berny]

@Sophocles Tsivides Welcome.

Your Windows Security icon is showing a warning , please check ?

[Sophocles Tsivides]

Yes it does. I don't have any "visible" way to enter the activation code anymore.

[Berny]

@Sophocles Tsivides

Please contact Kaspersky Technical Support :

→ https://support.kaspersky.com/b2c#contacts
→ Contact us → Product help → E-mail → Contact Support

The kavremover tool deleted your  license, did you add your license to your MyKaspersky portal ?

Spoiler

"Do not use the kavremover tool unless recommended to do so by Kaspersky technical support engineers."