Hello!

A few days ago I downloaded the Kaspersky Security Cloud – Free edition and allowed it to install it’s extension on Chrome. It didn't take long for me to notice that it didn't work very well, for example the CPU usage jumped to 80%+ when I entered certain sites. Then I removed the extension. What I want to know, if it is normal for when I search on Google for there to be green shields (URL Advisor?) even without the security extension installed.

 

Hello  @Aoire,

Welcome!

Is the issue, since uninstalling Kaspersky Protection Extension (from Chrome) you no longer see green URL Advisor shields or you still see green URL Advisor shields, even tho Kaspersky Protection Extension has been uninstalled?

Also, I checked:

KPE ON

 

KPE OFF

 

Please let me know?

Thank you

 

Thanks for the reply!

I still see green URL Advisor shields even though Kaspersky Protection Extension has been uninstalled.

Hello @Aoire,

You’re welcome!

Thank you for posting back!

Please tell us:

1. Operating system name? version? build?
2. KSecCloud version? patch(x)? x= letter
3. Chrome version?
4. Since removing Kaspersky Protection extension (from Chrome), has the high CPU issue resolved? 
5. Is a VPN installed and active? 
6. Was the CPU issue tested with the system in SafeMode?
7. Since removing Kaspersky Protection extension has a  Chrome: Reset and clean up procedure been run? 
8. Is Chrome run in  nomal mode? 

Please let me know?

Thank you

 

Thanks for triying to help!

… but, I uninstalled Kaspersky and now Chrome is okay again. 😀

Best wishes.

You’re welcome  @Aoire,

Thank you for letting me know🙏