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Upgrade to new version on one year key, Error: the key is not suitable for this version. How can I disable updating to the new version?


Go to solution Solved by Flood and Flood's wife,

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Posted

I have a license for KIS 20, which has 279 days left, today KIS was updated to version 21 and did not pick up this license, when I tried to activate with this key, an error occurred that the key is not suitable for this version of the program, is this normal? If so, how to prevent the antivirus from being updated from version 20 to 21, since I have a key for a year.
Now I have uninstalled version 21 of KIS and returned to version 20 in which I have a license, how can I disable updating to the new version?

 

У меня есть лицензия на KIS 20 у которой осталось 279 дней, сегодня KIS обновился до версии 21 и не подхватил эту лицензию, при попытке активировать этим ключём вышла ошибка что ключ не подходит для этой версии программы, это нормально? Если да то как запретить антивирусу обновлятся с версии 20 на 21 так как у меня есть ключ на год. Сейчас я удалил 21 версию KIS и вернулся на 20 в которой у меня есть лицензия, как отключить обновление до новой версии?

  • Solution
Flood and Flood's wife
Posted

Hello @S E R G E Y,

Welcome!

Re “an error occurred that the key is not suitable for this version of the program, is this normal?

  • No. 

Re “how can I disable updating to the new version?”

  • Not possible, Kaspersky have removed our ability to choose whether or not our software updates; they’ve “automated” the process; there is a registry hack, however, Kaspersky advise any “non-standard” configuration of their software may void the Support contract. 
  • Contact Kaspersky Technical Support, on the contacts page, select your location, then select from options: Online Chat (not available all locations), Phone (not available all locations), Submit a request - via your MyKaspersky account. 

Thank you🙏

Flood🐳

Resources:

About activation codes for Kaspersky applications

The license does not apply to this application

Posted

Thanks for the answer

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