Uninstall issue......

[jarvoworld]

So uninstalling "Internet security" 21.3.10.391 to re install "Standard".

All went well on first two laptops, windows 11 standard "add/remove" worked as it should, installed Standard as expected, all good.

Third desktop office PC left till last (as most important) ran windows uninstaller, stuck with green bar at 100%. waited one hour, then clicked "cancel" and tried to "restart".

No go, so forced shup down via power button, started with no issue. however, most of Internet security still installed/present. online chat with Kaspersky support, download and run kavremover tool in "safe mode". Auto "product detect" does not find what's left of installation, so pick newest version listed from drop down list "internet security 2010" nothing newer! Runs, desktop shortcut disappears, but program still listed in "Programs" and still runs if i double click warning me there are "corrupted components"

Question, what next. I feel certain I am not the first to have a half uninstalled kaspersky program stuck in limbo. Been asked to provide a GetSystemInfo report, but even that fails to run, even in Safe Mode. just to be clear computer seems to be running smoothly apart from this and lack of anti virus software....

any thoughts appreciated, Paul

[Berny]

@jarvoworld Welcome on the Forum.

Can you please check if Revo Uninstaller  is detecting Kaspersky ?
 

18 minutes ago, jarvoworld said:

GetSystemInfo report, but even that fails to run

Also, please run as Admin : CMD → CHKDSK (= read-only mode).
 

[jarvoworld]

Hello Berny and thanks.

Revo returns same as windows uninstaller, kaspersky still in list but when click uninstall, get pop up "action only valid for products that are installed".

checkdisk no issues found.

Re GetSystemInfo report, using either .exe file or .zip version, pop up "unable to unpack crucial file GsiSharp.bin"

 

regards Paul

Edited 4 hours ago by jarvoworld

[harlan4096]

Are K. services running avp.exe etc.?

[jarvoworld]

Hello Harlan.

AVP21.3 is in services list but shows plus a shadow copy, both show stopped and can't be started.

Paul

[jarvoworld]

Perhaps I should add some background.

Couple of weeks ago updated Acronis True image that i use for backup of PC in question as business desktop.

For many years kaspersky and acronis livid in harmony, but after upgraded True image stopped seeing and running backups. tied that down to kaspersky internet Security after disabling it to automatically start at boot, magically True Image started working again. so tried to add Acronis folders to KIS white list/trusted applications, this would not work. Kaspersky support then tell me I must upgrade from KIS to K standard, and here we are....

Paul

[Berny]

@jarvoworld

This is weird 🤔   , did you check your registry ?

[harlan4096]

I would try manually a hard clean-up uninstalling:

 

1.- Download KRD2024 and create a USB boot disk.

 

2.- Boot the system from KRD2024, once there, go to:

Quote

 

C:\Programs Files (x86)

C:\ProrgramData

 

 

And delete manually the main K. installation folders inside.

 

3.- Go back to Windows, and download this tool:

 

https://www.resplendence.com/download/RegistrarHomeV9.exe

 

Run it and find all the Kaspersky registry keys, typing: kaspersky in Text or data to search for:

 

 

Then start the search with the button: , once ended, select, on the right, all the entries found, mouse right click -> Delete selected registry keys and values.

 

Reboot the system, download Kaspersky Standard 21.21 new installer and try to install.

[jarvoworld]

Once again thanks Harlan.

with a perfectly functional PC why do i need to use KRD?

did think best to hard delete in "safe mod"?

We'll come to the need to or not, clean up registry later 🙂

Paul

Edited 3 hours ago by jarvoworld

[harlan4096]

Yes, You can try to delete K. folders in Windows Safe Mode.