uninstall from old, to install on new laptop. Installation error: "don’t have permission to access".

[LJW59]

My old laptop is on its last legs so bought a new one. Uninstalled Kaspersky then tried to reinstall on new laptop, it came up with ‘I don’t have permission to access’. Phoned customer services who emailed a link and it still came up with same error. Phoned again and was told the license is only valid on one computer and I can’t transfer it to a new one and have to buy a new license!!! But I can transfer Kaspersky password manager??

How true is this does anyone know? When I have had new laptops in the past I have never had to do this? Why did the first customer services person not tell me this? Can anyone help please?

[Berny]

@LJW59 Welcome. Did you try an installation as ADMIN

[LJW59]

Berny Thanks for the prompt response, so if I sign in as admin your saying I can transfer Kaspersky from one laptop to another.

[LJW59]

No it did not work still came up with same error code

[andrew75]

 @LJW59, show a screenshot of the error, please.
And provide the GSI report.

[LJW59]

I still have the problem but I am sorry I have Kaspersky Internet Security not Total do I need to move this question to another board or do you still require screenshot etc

GSI6_LAPTOP-SO8GK03L_lizwo_07_11_2020_15_39_05 (2)

 

I have no idea how to send a GSI report

[andrew75]

@LJW59, why are you trying to access this site?

Did you receive this link after paying for the license? Apparently the link is already outdated.
Kaspersky Internet Security can be downloaded from here: https://www.kaspersky.com/downloads/thank-you/internet-security

[LJW59]

It was the link given to me by customer services???

Thank you so much your link worked and I am now all sorted. 

Much appreciated.