unable to install dropbox, after Kaspersky asked me autorization to update dropbox. I

[Bernard06130]

Kaspersky asked me autorization to update dropbox. I have accepted. However the installation did not go well (failed with no explanation). Now the situation is the following :
1) no dropbox in place, (file dropbox.exe deleted)
2) I cannot install dropbox; I have downloaded the dropbox install program but it refuses to run even when run as administrator.
3) I cannot uninstall dropbox as no longer existing ...

I even uninstalled kaspersky and reied again to run dropbox install ... no success.
Did someone experinced the same ?
Bernard

[Flood and Flood's wife]

Hello @Bernard06130,

Welcome!

🅰 If the system is run in SafeMode with Networking, can Dropbox be installed? 

May we have:

1. A  GSI & Windows Logs please? 
2. A KIS All Events, 24hr Report - see video as a guide:

Link

 

Please post back?

Thank you🙏

Flood🐳

[Flood and Flood's wife]

Hello @Bernard06130,

Additional to my previous reply:

• Please confirm KIS software compatibility check has been done? 

Thank you🙏

Flood🐳

[Berny]

I even uninstalled kaspersky and reied again to run dropbox install ... no success.
 

If so it looks like Kaspersky is not involved in this issue ?