Unable to Activate

[102517s]

Hi,

I'm unable to receive an email from Kaspersky that contains a serial key for the Anti-Ransomware free edition. I reinstalled a fresh copy of Windows 11, and I am able to access the following website : https:// app-sj06.marketo . com/. I've tried connecting to my home and work internet, using different email addresses, and trying at different times over the last month.

The below image is how far I get with the registration process every time, I just tired again five minutes before filling out this forum.

 

[lightof7ustice]

I wonder what functionalities are disabled if not activated? Since Kaspersky probably knows this issue and would change the registration in the future, maybe it's totally fine (IMO) to keep it inactivated until the registration form is moved to Kaspersky website.

 

[Vasily Burov]

Hi, @102517s!

Did you check the "*****@*****.tld" email address? It is real email address? Did you check the junk email folder?

Thanks.

[Daliv]

I have the same problem, how we can have that licence ?

[KarDip]

Hello @ 102517s

It sounds like you’ve done a lot of troubleshooting already. If you're not receiving the email with the serial key for Kaspersky Anti-Ransomware, there could be several potential reasons. Here's a detailed approach to resolving the issue:

1. Check Spam/Junk Email Folder

• Ensure that the email from Kaspersky is not being filtered into your spam or junk folder. Some email services may filter emails from marketing or automated systems like Marketo.
• Also, check any “Promotions” or “Updates” folders if you’re using Gmail, as emails may be categorized differently.

2. Whitelist Kaspersky/Marketo Email

• To prevent your email provider from blocking or filtering the email, try whitelisting the domain. Add @kaspersky.com and @marketo.com to your safe senders list or whitelist within your email service provider settings.

• For example:

  • In Gmail, go to Settings → Filters and Blocked Addresses → Create a New Filter, and add the domains to ensure they are never sent to spam.
  • In Outlook, go to Settings → Mail → Junk Email → Safe Senders, and add the domains here.

3. Email Provider Blocking

• It’s possible that your email provider is blocking emails from Kaspersky or Marketo entirely.
• Try using a different email service, such as Gmail, Outlook, or Yahoo, especially if you were using a corporate email or a less common provider previously.

4. Try Another Registration Process

• Kaspersky may have alternate ways to obtain the Anti-Ransomware free edition or the serial key. Try visiting the following page directly to initiate the registration process from a different site:
  • Kaspersky Anti-Ransomware

Sometimes, the marketing platform (Marketo in this case) that Kaspersky uses may face region-specific issues or blockages, so it’s worth trying a different URL.

5. Browser/Extension Interference

• Some browser extensions or settings (such as ad-blockers, pop-up blockers, or enhanced privacy settings) might prevent the registration form from working properly. Try:
  • Disabling browser extensions.
  • Using a different browser (like Firefox or Edge if you're using Chrome, for example).
  • Clearing cache and cookies before trying again.

6. VPN/Proxy Issues

• If you’re using a VPN or proxy, this might interfere with the registration process. Temporarily disable your VPN or proxy and try again.

7. Contact Kaspersky Support

• Since you've tried multiple networks, emails, and even reinstalled Windows, it might be time to contact Kaspersky support directly. They may be able to check their system to see if your registration attempts are being blocked or delayed.
• Reach out via Kaspersky Support and explain the situation. They may be able to provide the serial key manually or resolve any registration issues.

8. Temporary Regional or System Issue

• There may be a temporary issue with the registration system or your region. Sometimes, registration services get temporarily blocked by certain firewalls, server issues, or other back-end problems. A regional mirror may not be responding or Kaspersky’s Marketo system might be facing a delay.

Given the steps you’ve already tried, following these methods should help resolve the issue. Let me know how it goes or if you need help with contacting Kaspersky!

Thank You