Unable to Access Kaspersky Support Channels or Upload Files

[Toriatama]

I’ve visited https://support.kaspersky.com/ several times to submit an issue, but I cannot access the support chat. I also tried sending an email, but I received no confirmation at all—not even a simple “your message has been sent.”

I’ve gone through all the available support links, but none of them work. I also attempted to upload an attached report file (less than 10 MB), but the upload always fails with an error.

Can someone please clarify what’s happening? Is there an email address to contact the support directly?!

 

[Flood and Flood's wife]

2 hours ago, Toriatama said:

I’ve visited https://support.kaspersky.com/ several times to submit an issue, but I cannot access the support chat. I also tried sending an email, but I received no confirmation at all—not even a simple “your message has been sent.”

I’ve gone through all the available support links, but none of them work. I also attempted to upload an attached report file (less than 10 MB), but the upload always fails with an error.

Can someone please clarify what’s happening? Is there an email address to contact the support directly?!

 

Hello @Toriatama, 

Welcome back!

Go to Kaspersky Customer Service, https://support.kaspersky.com/b2c#contacts -> select Email, then fill in the templates as shown, select (your) Kaspersky application from the drop-down-list (A) & your Windows OS (B) -> include a *detailed history*; IF (you) are unable to *upload* files via the Kaspersky portal use a secure cloud service, create a share link & post the share link to the Kaspersky Customer Service team OR wait for Kaspersky Customer Service to contact (you) & tell them (you) have files to share with them, they will assist:                 

Thank you🙏
Flood🐳+🐋

Edited 42 minutes ago by Flood and Flood's wife
Added second template