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Posted

Windows version 22H2 (OS Build 19045.4957)
Kapersky Standard

From today my Kapersky is telling me I have a virus, but whenever I ask it to eliminate it - it gets stuck. Does anyone have any advice for me? I am in France but want to ask for help in English. I have added to screenshots to illustrate. Many thanks in advance

trojan2.JPG

trojan1.JPG

harlan4096
Posted

Welcome to Kaspersky Community.

 

Just find the email msg with that malicious exe attachment and delete manually, then in the K. warning just click in Ignore.

 

K. probably can't delete that exe without removing the full file, and that msg probably it's inside a big file with all the messages.

  • Like 2
Posted

Thanks for your reply. Will do...

  • Like 1

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