total security won't install, why won't it overwrite previous version? It says i exceeded my limit?

[Riley]

Trying to install total security and it won't install new version. Why won't it overwrite previous version? Now it says i exceeded my limit?

[Flood and Flood's wife]

Hello Riley, Welcome! To help us help you, please provide:

1. Operating system?
2. Build?
3. Version
4. Release?

PREVIOUS Kaspersky product:

1. Kaspersky product name?
2. free or licensed ?
3. version?
4. patch (x)? x = a letter

(Trying to install)

1. Kaspersky product name?
2. free or licensed ?
3. version?
4. patch (x)? x = a letter

History: Re "Trying to install KTS, it won't install new version"

1. What steps have you taken to "install new version"?

1. Please provide screen images showing KTS software not "overwriting" previous version?

Re: "Now it says i exceeded my limit"

1. Where does it show this?
2. Was the licence purchased from a universally recognised, authorised source?
3. Please provide images?

Many thanks.