Total Security blocks Arlo portal

[VermS]

Trying to log onto Arlo portal. When I Pause Kaspersky protection I can log on fine and view cameras etc. With kaspersky running when I click log on, nothing happens.

I have added my.arlo.com as a trusted URL, and added to managed exclusions for check URL, but still can’t get beyond the logon screen.

Any with this issue? Any ideas? Beyond adding the URL to whitelist I’m at a loss.

Thanks!

 

[Flood and Flood's wife]

Hello @VermS,

Welcome!

1. Does the issue happen irrespective of supported browser? 

Trying adding my.arlo.com & arlo.com exclusions to:

• Network Settings → Encrypted Connection Scanning → Manage Exclusions 

Please let us know the outcome?

Thank you🙏

Flood🐳

[VermS]

Hey Flood

Thanks for taking the time to reply. yes I have tried Chrome and Firefox and the issue presnts the same.

Interestingly when I pause Kaspersky for 3 minutes, log onto the portal, and the pause expires (ie Protection is re-enabled) I can still browse the portal and view arlo devices, profile and do what I need to do. One would expect not to be able to do that.

Cheers

[VermS]

Sorry I forgot to add, I’m trying network settings now,,

[VermS]

Hey Flood

Yep that worked!

I guess becuase the url is encrypted Kaspersky doesn’t see it as a normal URL? An encrypted connection takes precedence over a URL as far as scanning goes?

You rock :-)

Thank you!

[Guest]

Fixed in the next patch L (2020 product).

 

As workaround:

add myapi.arlo.com  andmy.arlo.com URLs to SSL exclusions in product (Settings - Additional - Network - Manage exclusions).