Total Security blocking Zoom camera

[Paulbujold]

Hi,

Total Security is intermittently blocking access to my camera while using Zoom even though Zoom is a trusted application. I'm using Windows 11 and I did find the following thread, but it is two years old and for Windows 10.

 

 

Temporarily disabling firewall & antivirus seems to do the trick but I'm looking for a more permanent, safer solution. Will the above directions still work, or is there something else I should be doing.

[Friend]

Hi, @Paulbujold,
See this article: https://support.kaspersky.com/common/error/other/15545

[Robert Klaassen]

I just wasted 2 hours of my life and bought a new camera for my computer because of this issue. Kapersky blocked Google Chrome (without my requesting it) so I wasn't able to use my camera on zoom. Spent full hour with zoom support to find out that Kapersky was blocking my camera. VERY FRUSTRATING!