Total security backup incorrect path to storage.

[secuboy]

Hi everyone,

 

I have a network attached storage that I have read/write access to and it’s mapped under drive “X:”. I can not add this to the as the backup storage to my Kaspersky backup profile. I have tried both option “Add network storage” and “Connect existing storage”, provided the shares path manually… nothin… I only get a incorrect path to storage!

 

 

What am I doing wrong? I can see the path and even choose subfolders, so how can it be incorrect?

[Berny]

@secuboy  Welcome. Can you please check your Kaspersky reports :

→ Kaspersky main window → More Tools → Reports → Backup

[secuboy]

@Berny Thanks for the quick reply!

There are no reports… I think it never gets to a point to generate a report...

[Berny]

@secuboy Did you check your NAS online guidelines, maybe you need to open a port, is your NAS directly connected on your modem/router ? If no solution from this community, please contact Kaspersky Technical Support.

[secuboy]

@Berny No I haven’t. The NAS is in the local network. As I said earlier, I have no problems accessing it via windows explorer. I can browse the path both via X:\ as a mapped network drive or as \\nas\directory\

In both cases, I am able to create new directories, files and and modify or delete them. So I don’t understand why Kaspersky can’t access it. What is even more strange, is that Kaspersky can see the network drive and also navigate through the subdirectories, but still sys incorrect path.

There is also no information about this error message on the internet.

 

[Berny]

@secuboy Please contact the Technical Support

https://my.kaspersky.com/techsupport#/requests/new