Total security 2020 not installing.

[Guest]

I have been a user of Kaspersky for around a decade or more now but today I uninstalled my 2019 version to install the new 2020 version which will not install.

I download the link from Kaspersky, install, asks me to restart pc and nothing, no installation at all?

 

Anyone else having this problem with the new Total 2020?

[richbuff]

Welcome. There are two possible courses of action. One is to post your GetSystemInfo report here, so forum users can help, or the other is to Contact Tech Support. 

1. Please post your GetSystemInfo report link, instructions: https://support.kaspersky.com/common/diagnostics/3632
  Please upload the GetSystemInfo zip folder that is inside the larger GSI zip to the GSI parser site http://www.getsysteminfo.com/ and post the url to the parsed report here, in your next post.

2. Or, please contact Tech Support: https://my.kaspersky.com/support/

Please attach the following items to your Tech Support request: 

a. Description of the issue.
b. Screenshot, as needed.
c. GSI