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Posted

Is there any utility or solution to restore my files?

ksos loading2.png

Posted
31 minutes ago, dluckyrkl said:

Is there any utility or solution to restore my files?

Like a viewer that can directly open the restore files? Because it's still using my storage space, for sure, the data is still there and can be extracted. Hoping it will be a challenge for your developer and well-appreciated. 

More Power to Kaspersky!

31 minutes ago, dluckyrkl said:

ksos loading2.png

 

Posted

Welcome to Kaspersky Community.

 

Please provide version of operating system and K. product installed.

Posted
9 hours ago, harlan4096 said:

Welcome to Kaspersky Community.

 

Please provide version of operating system and K. product installed.

Windows Server 2012 R2 with KSOS. Thanks

  • Like 1
harlan4096
Posted

What version of KSOS?

Posted (edited)
11 minutes ago, harlan4096 said:

What version of KSOS?

 

ksos.png

ksos1.png

Edited by dluckyrkl
Posted (edited)
23 minutes ago, harlan4096 said:

Hum KSOS 6, but what exact version of KSOS 6??? Last version of KSOS is 8.23!!! 

 

https://support.kaspersky.com/help/KSOS/8.23/en-US/87342.htm

How to know the exact version in the control panel, it shows 19.0.0.1088. As far as I know, it's KSOS 6

I will try to update now then I will let you know

Edited by dluckyrkl
harlan4096
Posted

Easy, just go to Your Windows task bar, on the right, find K icon, 1 mouse right click button -> About

dluckyrkl
Posted (edited)
3 hours ago, harlan4096 said:

Easy, just go to Your Windows task bar, on the right, find K icon, 1 mouse right click button -> About

Hi, thanks I have just  upgrade but still same 🙂 

ksos3.png

Edited by dluckyrkl
  • Like 1
dluckyrkl
Posted
11 minutes ago, dluckyrkl said:

Hi, thanks I have just  upgrade but still same 🙂 It will run then stop.

ksos3.png

 

ksos5.png

  • Confused 1
dluckyrkl
Posted
7 hours ago, dluckyrkl said:

 

ksos5.png

Why are you confused? Now it's the new error prompt.

ksos6.png

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