Too few days remaining on license. [One week old license is 120 days short.]

[CMurph]

Hi there,

 

I bought a 5 license version of Total Security. I installed it through my Kasperskey account for the first time today on new laptop (no trial version previously installed).

 

It says “License: 245 days remaining”.

 

Why? And how do I get my missing 120 days back?

 

 

[Berny]

@CMurphWelcome.

When did you buy your license ?  Did choose for the auto renewal option, in this case the count down is starting on the purchase date ?

[CMurph]

Thanks Berny :)

I bought it (Total Security) about a week ago. It’s for a new laptop (the one I installed it on) and some upcoming new devices. There was no auto renewal aspect to this.

(I do have Kaspersky Internet Security on another PC, which automatically renewed about a month ago. )

 

I have the feeling that if I had not activated it through my account, and had merely downloaded it and entered the pass-key during the installation procedure, this (the lost 120 days) would not have occurred. Just a thought though.

 

 

[Berny]

@CMurphYou are welcome.
Please submit full details to Kaspersky Technical Support : https://center.kaspersky.com
> Summary > Technical Support Center > Request Technical Support > Create Request