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Support for Kaspersky Safe Kids


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Posted

Currently, my computer is using windows 11 operating system. After installing Kaspersky Safe Kids, there is a reading and writing status of SSD hard drive up to 100%.
I'm going to send the attached image and log file for everyone to study the error. but the system only allows up to 48mb. So I don't know how to send the log file

image.thumb.png.a223616225912a828f5e0b265537424e.png

image.png.daa47f3f7eaec0dcaaa255d0114fcbfc.png

 

image.png.8ad73c5b28c57981dc0ca0e5f25a67e0.png

Flood and Flood's wife
Posted (edited)

Hello @romantic1984r

Welcome!

  • ?To protect your privacy -> logs cannot be submitted to the Community; IF KSK is Premium, not Free, please log a request with Kaspersky Support, either via Chat or Email, fill in Application malfunctionOther template; Support may request logs, traces & other data, they will guide you. 
  • Also, was a check done for any conflicting applications, before KSK was installed? 

Please share the outcome with the Community, when it's available. 

Thank you?
Flood?+?

Resources:

KSK, Install and uninstall the application

KSK, Compatibility with other applications

Edited by Flood and Flood's wife
Added a question & resources

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