Subscription Problem

[Keegan stolp]

Hi all, I'm having an issue where I just renewed a KTS license after it expired, increased the size to multiple devices, but now my new device is working, but the original device that had the original subscription is giving me an error, and saying that my license still needs to be renewed. I've put a picture down below as a visual of the issue.

The OS of the device is Windows 10; and

The Kaspersky agent is at its latest version since I tried a re-download today.

 

[kmscom]

And on the original device (Windows 10) itself, with the subscription problem, what is written? Is there a problem of subscriptions on the device itself?

[Keegan stolp]

26 minutes ago, kmscom said:

And on the original device (Windows 10) itself, with the subscription problem, what is written? Is there a problem of subscriptions on the device itself?

it just shows that my license has expired. on the device, its as if there is no subscription in the first place, just the old one which expired.

[kmscom]

What to do if the license for your Kaspersky application did not renew automatically

[Keegan stolp]

5 hours ago, kmscom said:

What to do if the license for your Kaspersky application did not renew automatically

This worked. Thank you so very much!