Signed Out of Kaspersky Security Cloud

[Jayden Ng]

Today for Some Reason. Kaspersky Security Cloud Signed Me Out of my Account. When I signed back in, It said that I had a free trial. Even though I already used mine. Anyone know why I got signed out? Or is it bcs of my Dynamic IP?

[Flood and Flood's wife]

Hello @Jayden Ng,

Welcome!

1. Which KSC version & patch(x) is installed - on the Windows taskbar, rightclick the Kaspersky icon, select About ?
2. After the original KSC trial expired, did it convert to KSC free or did you purchase a subscription: Personal or Family, that has now converted to a new KSC trial ? 

Please let us know?

Thank you🙏

Flood🐳 +🐋

[Jayden Ng]

Hello @Jayden Ng,

Welcome!

1. Which KSC version & patch(x) is installed - on the Windows taskbar, rightclick the Kaspersky icon, select About ?
2. After the original KSC trial expired, did it convert to KSC free or did you purchase a subscription: Personal or Family, that has now converted to a new KSC trial ? 

Please let us know?

Thank you🙏

Flood🐳 +🐋

Hi For

No.1:

21.2.16.590 (a)

 

No 2.:
After the First KSC Expired It changed to free version. Then when It logged me out and when i logged back in. It said that I had a free trial of premium so I clicked Free Trial even though my trial was over.

[Flood and Flood's wife]

Hello @Jayden Ng,

Thank you for the information👏

It is unusual to have a repeat of the Premium trial software, however, if you particularly wish to use KSC Free, rather than the Premium trial again, you could uninstall & clean install the free version. otherwise wait for the Premium trial to expire, at which point, it will again convert to KSC Free.

Thank you🙏

Flood🐳 +🐋

[Jayden Ng]

But Why did it Sign me Out of the Security Cloud?

Hello @Jayden Ng,

Thank you for the information👏

It is unusual to have a repeat of the Premium trial software, however, if you particularly wish to use KSC Free, rather than the Premium trial again, you could uninstall & clean install the free version. otherwise wait for the Premium trial to expire, at which point, it will again convert to KSC Free.

Thank you🙏

Flood🐳 +🐋

 

[Jayden Ng]

Hello @Jayden Ng,

Thank you for the information👏

It is unusual to have a repeat of the Premium trial software, however, if you particularly wish to use KSC Free, rather than the Premium trial again, you could uninstall & clean install the free version. otherwise wait for the Premium trial to expire, at which point, it will again convert to KSC Free.

Thank you🙏

Flood🐳 +🐋

But Why did it Sign me Out of the Security Cloud?