Shortcut Virus Attack

[Tahmeed702]

We have Kaspersky installed, but we still have a shortcut virus on our pen drive, all of the files on it have been hidden, and we are unable to recover it. Kaspersky scans the pen drive but is unable to remove the virus from the laptop or the pendrive itself. Additionally, when we use Kaspersky on the laptop, new pen drives that were virus-free before connecting to that particular laptop still get infected by the shortcut virus after connecting to it.
 

[harlan4096]

Welcome to Kaspersky Community.

 

Please provide versions of K. products and operating system installed.

[Tahmeed702]

20 minutes ago, harlan4096 said:

Welcome to Kaspersky Community.

 

Please provide versions of K. products and operating system installed.

Keswin 12.7 and Win 10

[harlan4096]

Ok, 1st of all, if still not done, disable AutoRun in Windows:

 

https://windowsloop.com/disable-autorun-in-windows-10/

 

Try downloading KRD 2024:

 

https://www.kaspersky.com/downloads/free-rescue-disk

 

Burn it in a USB:

 

https://support.kaspersky.com/krd18/howto/14226

 

Once done, start Your system from the USB, update KRD signature bases, then go to Tools / Utilities and run Windows Unlocker, capture the results and post them here:

 

https://support.kaspersky.com/krd18/tools/14222

 

Finally, run a full scan.

 

Do you have KES in defaults settings?