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Shopping Cart not responding


Rico_Balboa

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Hello,

This is kind of a weird question but...

I’m trying to buy my antivirus, however the “Buy Now” button is not responding. I’ve checked many times and everything is selected. Also all information is correct for either the billing address or the payment method.

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Thanks for your attention!

I was on the Global website using Chrome. I tried to repeat the process with another browser (Edge) without success.

Hello @Rico_Balboa

Sorry for the delay responding. 

We had a chat with @Schulte, could you tell us please:

  1. Are you making the transaction in Kaspersky’s Protected / Safe Money browser? 
  2. For the shopping cart, try, in the Kaspersky protection extension, changing Anti-banner to Allowed on this website, if no success, go to point 3.
  3. try, in the Kaspersky protection extension, changing Private browsing to Allow data collection on this website, if no success, go to point 4.
  4. Exit the shopping cart & the browser.
  5. Open KSC, select Settings, select Network settings, uncheck Inject script into web traffic to interact with web pages
  6. Restart the browser, start the transaction again, does it process? 

Please let us know? 

Thank you🙏

Flood🐳 +🐋

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