Jump to content

sent my laptop to fix, it was wiped and now my total security isnt on my laptop anymore


Go to solution Solved by Berny,

Recommended Posts

Posted

Hi everyone, i needed some help. I purchased Kaspersky total security and installed it on my computer about three years ago. i kept renewing my subscription and everything was working fine. i gave my computer in to a tech person to help with a few issues i was having in relation to speed of the computer and the microphone not working. the person removed the internal hard-drive where i had maybe 6 years worth of work, movies etc on. the computer is much faster now but  the kaspersky app disappeared. i came to the website and it shows that my license is still active but i dont know how to load the app on my laptop. i dont even know if my computer is still protected, i managed to download the password manager but the anti-virus and ad-blocker features etc that come with The Total Security Package isnt active on my laptop. I tried loading the latest activation key i was given onto the website but obviously because its active its not working. Can anyone perhaps help ? im not looking for a refund, simply to have my computer loaded with the app

Guest
This topic is now closed to further replies.


×
×
  • Create New...