Send log bsod file later (I clicked do not send)

[Freel]

I am having some bsods and today I possible cause is the kaspersky (but I did not send the report when the kaspersky free asked). How do I send it  or do I have to wait for it to happen again?

 

The error is: KMODE_EXCEPTION_NOT_HANDLED. An interesting point is that another module that caused bsod is ndu.sys and klwtp.sys

 

Sorry if English is bad

 

Kaspersky Security Cloud Free 20.0.14.1085 (m) - Windows 10.

[Flood and Flood's wife]

Hello @Freel, 

Welcome!

Please do the following:

1. Make sure there’s no Kaspersky Anti-virus installed on your system 
2. Carefully check: Hardware and software requirements ? 
3. Carefully check: List of applications incompatible with Kaspersky Security Cloud ? 
4. From the Global website, download Kaspersky Security Cloud v21 Free - note, our link is to the UK site, you must chose your own location
5. Install Kaspersky Security Cloud v21 Free
6. Make sure all Post-installation recommendations are complete. 
7. Recheck BSOD issue(s), if they persist, run a GSI & Windows Logs & post the data here & include Kaspersky Security Cloud Installation files

Thank you🙏

Flood🐳+🐋

[Berny]

@Freel Also, if the problem persists after reinstall please click on “send” , this community cannot provide a solution for BSOD’s caused by Kaspersky.

[Guest]

Hello!

1. Provide the MEMORY.DMP file to Tech support in an archive.

2. Better to check the issue in KIS 2021. If the issue persits - provide newly generated file to Tech support in an archive.

3. Provide a GSI report with enabled event log option here and to Tech support.

Thanks!

 

ADD: if the issue occur in Free product, then it is possible to collect traces manually(Tech support should suggest how to do it.)

[Freel]

I removed MalwareBytes (according to the list of non-compatible software posted above) I will wait a while to see if stop the bsods.

 

I updated the version (I thought it was automatic or a notice to update)

 

Day 7 I had another bsod (but it was another windows program storport.sys) As I still had Malwarebytes installed I have to wait.

 

I have a habit of just suspending the computer for several days (I don't know if this causes anything, but anyway it is strange that bsods take about 5 ~ 10 days to occur again)

 

Thank you.